Thursday, February 2, 2012
The problem is tech support (better to say the absence of it). The tech guys have to spend so much time just managing email (someone is always responding to a phishing email and bringing down the entire system) and college resources (virtual drives to store virtual documents) that they have no time to support anything that is outside of the box. Plus none of them are trained to do that. They are network and security guys and just have a hard time dealing with any kind of academic support. I have reluctantly moved project after project that I have tried to work on to locations outside of the community college, literally because it is too frustrating trying to get any support.